Parcel for a friend but surprised me (3)

Finally, she received the parcel.
She likes the photobook very much, I hope so.

She likes it, I'm Happy.

(:

Parcel for a friend but surprised me (2)

I called again to the courier service and purposely look for a girl called "Siti", which she named it for herself yesterday.

ME : Hello, can I speak to Siti? (same person picked up yesterday)
CS : Anything? (I believed she forgot her "name")
ME : I've called yesterday to check on my parcel, just want to know whether it was delivered
CS : What is the consignment number? (the way she spoke was a bit rude)
ME : 2019xxxxxx

[ few seconds later]

CS : Oh my god! They did not send. (then she kept quiet)
ME : They did not send? Why did not send? 
CS : ....

[ few seconds later] 

CS : No manpower, nobody want to send. (then she stopped)
ME : NO MANPOWER?? IS THIS YOUR CUSTOMER PROBLEM?!!
CS : ....
ME : The parcel was sent to your office since last Saturday, but until now still yet arrange for delivery??
CS : ....
ME : If no manpower a day before yesterday, then at least you have to arrange and send it yesterday! WHEN YOU WANT TO SEND??
CS : Can we send tomorrow?
ME : Tomorrow? Yesterday you have promised to send out today!
CS : ....

I don't want to push her as I knew that there's no way the parcel can be reached by today

ME : So, can you promise to send tomorrow?
CS : Err, let me check.

What??!! Still want to check?

[10 seconds later]

CS: Okay, we promise to send tomorrow.


No manpower? Nobody want to send? or have manpower but nobody want to send?? All just excuses! Again, is the working altitude, they are not serious about their work. What I can say is LAZINESS!

What they expect me to do? Go and collect by myself?! No way. If that the case, why should I pay extra? What's the differences between courier service and ordinary post?? 

What an excellent service they provided!

Again, hopefully my friend can receive it tomorrow. May still give her a surprise but not me.

Parcel for a friend, but surprised me

I thought this will surprise her, at the end, I'm the one who felt surprised. According to the delivery schedule, the parcel should reach her yesterday, but yet. I called to check with the courier service and I got the below answer, it was suprising me!

ME : hello, this is xxx, I would like to check the status of my parcel.
CS : can I have the numbers?
ME : 2019xxxxxxx.
CS : Please wait.

[10 seconds later]

CS : Oh yes, your parcel is here. (then, she stopped)

[after few seconds]

ME : Err, so?
CS : Unable to send, can you come to collect?
ME : huh ?? Why you couldn't send?
CS : No manpower lah Miss. (then, she stopped, again)
ME : HUH???

I was like ... "what the hell ...",  I don't know whether I should laugh or get angry

CS : Can send tomorrow? (she answered.. to cover herself)
ME : PLEASE, SEND TOMORROW. YOU HAVE RECEIVED THE PARCEL 2 DAYS AGO AND IT SHOULD BE DELIVERED BY YESTERDAY. PLEASE SEND TOMORROW.
CS : Okay, yes, ya ... (hang up, without saying thank you)
ME : What's your name?
CS : Siti ..

I've shared these conversation with my colleagues, they laughed and speechless. The reason is we are facing the same issue here and we know what's actually happened to them.

Now everyone is talking about SERVICES. The more you care about your customers, the more they will want to continue working with you, and this will help your business grow. Therefore, altitude is very important. And, before answering customer's question, please think and answer carefully.

I think I'm a good customer, patient enough. Hopefully my friend will receive the parcel tomorrow.

Hmm, I should log in an official complaint. Not complaining, just to HELP them to IMPROVE their services :)